The rules everyone follows. The rules no one teaches.

Inside the code of luxury travel.

A premium professional programme for those who want to enter, specialise in or grow within luxury travel.

Two clear starting points: a complete path for newcomers, and a focused luxury specialisation for those with existing experience.

Founding Cohort Waitlist Open
What isn't written in any textbook

Luxury travel is an experience, not a price point.

Luxury travel is not a more expensive version of ordinary travel. It is a different way of thinking.

The best luxury travel professionals do not simply book hotels. They read between the lines, understand status and privacy, know how to ask better questions, and build trust before they ever make a recommendation.

The gap

Most people learn how to book travel. We teach how to become trusted.

High-net-worth clients are not looking for someone who simply knows beautiful hotels. They are looking for someone who understands them.

  • Someone who reads between the lines.
  • Someone who understands privacy, status, timing and expectation.
  • Someone who can design a journey around people, not just destinations.
  • Someone who knows how to work with the right hotels, DMCs, suppliers and networks.
The principles

Five ideas that shape the way luxury travel professionals think.

Unwritten Rule #1

Luxury clients don’t simply choose hotels. They choose the feeling that everything will be handled.

Unwritten Rule #2

The best itineraries are built around people, not destinations.

Unwritten Rule #3

Your network is your greatest luxury asset.

Unwritten Rule #4

Luxury is not about price. It’s about perception.

Unwritten Rule #5

The smallest details create the biggest memories.

The programme

Two ways to begin. One professional standard.

The Unwritten Rules is built around two entry points: the Complete Professional Path for newcomers, and Luxury Travel Specialisation for those who already have relevant experience.

A core part of the programme is dedicated to client, market and positioning strategy: understanding who your ideal client is, where to find them, how to build trust and how to recognise true luxury readiness.

This programme is not built from theory. It is built from real industry experience: client situations, supplier communication, hotel selection, itinerary decisions, pricing logic and service challenges.

What you’ll walk away with

Not just knowledge. A new professional identity.

Industry confidence Understand how travel works behind the scenes: suppliers, systems, proposals, commissions, client flow and operational details.
Luxury judgement Learn how to distinguish expensive travel from true luxury: service, personalisation, privacy, precision, taste, client context and anticipation.
Partner intelligence Know where to look, how to approach partners and how hotels, DMCs, networks and preferred programmes operate.
Travel design skills Create journeys with rhythm, emotional value, personalisation, service logic and the details clients remember.
Client, Market & Positioning Define your ideal client, choose your strongest market, build trust, work with referrals and grow high-value client relationships.
A future network Continue through masterclasses, guest experts, community access, mentorship, events and optional FAM opportunities.
Programme details
FormatOnline programme with weekly sessions, practical assignments, case studies and community support.
Next cohortComing soon. Early access will be shared with the priority waitlist first.
Path recommendationA short questionnaire will help recommend the right starting point based on your experience.
Founding cohortFounding member pricing is available during the launch period only.
What you’ll learn

The professional framework behind luxury travel.

Foundation

Foundations of Travel

The essential base of the travel profession: flights, hotels, visas, transfers, routes, documents, suppliers, quotations, client communication and the details where costly mistakes often happen.

Client

The Luxury Client

Luxury client psychology, communication, service standards, HNWI expectations, privacy, status and trust — including the difference between expensive travel and true luxury.

Culture

Understanding Luxury Clients Across Cultures

How luxury is perceived differently across markets and client backgrounds — and how to adapt your language, recommendations and service style.

Design

Travel Design

How exceptional journeys are created through destination knowledge, hotels, experiences, pacing, personalisation and emotional logic.

Business

The Business of Luxury Travel

Pricing, commissions, supplier relationships, sales, positioning, workflows and the practical logic behind a premium travel service.

Brand

Client, Market & Positioning Strategy

How to define your ideal client, choose your strongest market, attract the right clients, build trust, use referrals and grow VIP relationships.

Balance

Professional Resilience

How to stay calm and professional with demanding clients, urgent requests and high expectations — including boundaries, stress management and sustainable work habits.

A different career. A different lifestyle.

The industry opens differently when you know how to belong in it.

Imagine inspecting a boutique hotel before recommending it to a client. Meeting hotel General Managers, DMC founders and destination specialists. Attending luxury travel events where relationships are built long before a booking is made.

This does not happen on day one. But it becomes possible when you become part of the industry, build knowledge, earn trust and develop the standards expected of luxury travel professionals.

Who this is for

For newcomers and experienced professionals choosing different starting points.

New to travel
  • Aspiring Luxury Travel Advisors and Consultants.
  • Career changers looking for a flexible, client-facing profession.
  • Entrepreneurs who want to launch a boutique travel business.
  • Retreat and small-group organisers who want to move into premium positioning.
Already in the industry
  • Travel Agents ready to move beyond standard bookings.
  • Travel Advisors who want to work with higher-value clients.
  • Tour operators, DMC, hotel sales, MICE and hospitality professionals.
  • Concierge, lifestyle and event professionals expanding into travel.
Your starting point

You don’t need to have it all figured out.

You don’t need to already know every hotel, supplier or destination. You don’t need to come from a luxury background or have a perfect network from day one.

What you need is taste, curiosity, professionalism and the desire to understand how the industry really works. The programme gives you the structure, language, tools and confidence to begin.

Beyond the course

This is where your professional network begins.

The long-term vision of The Unwritten Rules is to become a premium learning and professional ecosystem for luxury travel specialists.

  • Guest experts and industry partners.
  • Live sessions with DMCs, hotels and preferred suppliers.
  • Optional FAM trips, hotel site inspections and destination visits.
  • Members-only community and graduate network.
  • Future masterclasses, luxury events, consulting, private mentorship and market-specific deep dives.
  • Potential collaboration opportunities for outstanding graduates.
Choose your path

Start where you are. Build toward where you want to be.

Choose the path that matches your experience: complete training for newcomers, focused specialisation for professionals, or private mentorship by application.

Focused Advanced Path

Luxury Travel Specialisation

€1,290

For those who already understand the basics of travel, hospitality, events, concierge or client service and want to move into the luxury segment.

  • Luxury client psychology and high-expectation client communication.
  • How to distinguish expensive travel from true luxury travel.
  • Travel design, invisible details and concierge-level service.
  • Client, market and positioning strategy for attracting the right level of clients.
  • Partner intelligence, supplier relationships and high-value service standards.
Best for professionals who do not need the foundations.
Join the Waitlist
By Application

Private Mentorship

€5,000

Three months of direct strategic guidance, personalised feedback and support for those building, refining or repositioning a luxury travel business.

Private Mentorship is not a course. It is a personalised strategic container for your business direction, positioning and next steps.

  • Weekly strategy sessions.
  • Business model, niche and offer.
  • Brand, positioning and client acquisition.
  • Proposal and itinerary feedback.
  • Ongoing support between sessions.
Limited places. Application only.
Apply for Mentorship

Founding member pricing is available for the first cohort only. Programme fees will increase after the launch period. Payment in instalments is available.

The experts behind the programme

Three perspectives. One professional framework.

The programme is shaped by first-hand experience across travel business, high-net-worth travel design and luxury brand strategy. It is built from real client situations, practical case thinking and complementary professional perspectives.

15+ years in travelFirst-hand experience across hospitality, tour operations, DMC work, luxury travel, concierge services, events and entrepreneurship.
Real client workExperience with private clients, corporate groups, retreats, embassies, hotels and international travel partners.
Hotels & suppliersPractical work with hotels, DMCs, suppliers, itineraries, proposals, operations and service challenges.
Three perspectivesTravel business, luxury travel design and luxury brand positioning brought into one framework.
Travel Business, Luxury & Concierge Services

Elvyra Butviliene

Elvyra brings more than 15 years of experience across hospitality, travel entrepreneurship, DMC operations and tailor-made travel. Her career began inside a family-run hotel project, where she was involved from the earliest stages and worked across reservations, reception, sales, administration, operations and customer service.

That foundation later led her to create Travel Solutions Ltd., a tour operator and destination management company working with individuals, groups, corporate clients, embassies, governments, hotels and international travel partners.

In recent years, Elvyra has focused increasingly on the luxury and concierge side of travel: boutique hotels, tailor-made journeys, private and corporate events, retreats, special requests and curated premium experiences. This shift gives her a practical view of where the premium travel sector is growing — and why it offers more space for creativity, stronger client relationships and higher-value business opportunities.

  • Founder of Travel Solutions Ltd. and travel-tech startup packmytravel.com.
  • Background in Business Management with specialisation in Project Management.
  • Experience in hospitality operations, sales, reservations, events, retreats and travel product creation.
  • Current focus on luxury travel, concierge-style services, boutique hotels, tailor-made journeys, events, retreats and curated premium experiences.
  • Experience with EU projects, funding applications and international business development.
  • Brings the practical travel business framework behind the programme.
Luxury Travel Design & Concierge

Alexandra Ermachenkova

Alexandra brings over 15 years of experience in the travel business, with education and professional background in tourism. Based in the UK, she works internationally with high-net-worth clients, designing tailor-made travel and concierge-led experiences across the world.

Her client travel budgets typically start from £10,000 and can reach up to £500,000, giving her first-hand insight into the expectations, standards and psychology of affluent travellers.

  • 15+ years in the travel industry.
  • UK-based and working globally with high-net-worth clients.
  • Experience designing high-value tailor-made journeys and concierge travel.
  • Travel budgets from £10,000 to £500,000.
  • Experience teaching and guiding others into the travel profession.
  • Brings the luxury travel design and client-facing perspective to the programme.
Luxury Brand Strategy

Kira Alina Butvilaite

Kira Alina began her career in banking and financial services before moving into operations and client relations at a fine art shipping startup in London. She holds an MSc in Luxury Marketing with distinction from the British School of Fashion, GCU London.

She has since specialised in luxury brand strategy, working alongside a boutique London consultancy at the forefront of ultra-luxury hospitality and providing strategic insight for high-end hospitality projects. She has also independently advised emerging fashion brands on market positioning and early-stage growth.

  • MSc in Luxury Marketing with distinction, British School of Fashion, GCU London.
  • Background in banking, financial services, operations and client relations.
  • Experience in ultra-luxury hospitality strategy and high-end market insight.
  • Advises emerging brands on positioning and early-stage growth.
  • Brings expertise in luxury positioning, brand language and attracting the right clients.
The next generation

The future of luxury travel will not be defined by who can make bookings. It will be defined by who understands people.

If that is the professional you want to become, we would love to welcome you.

Questions people usually ask

How to know if this is the right path for you.

I’m completely new to travel. Is this for me? Yes. Choose the Complete Professional Path. It begins with the essential foundations of the travel profession before moving into luxury travel.
I already work in travel or hospitality. Do I need the foundations? Not necessarily. If you already understand the basics, Luxury Travel Specialisation lets you focus on the premium segment, clients, positioning and service standards.
Will I learn how to find luxury clients? Yes. Client, Market & Positioning Strategy is a key part of the programme: ideal client, market choice, referrals, trust, personal brand and high-value relationships.
Is luxury travel just about expensive hotels? No. Students learn how to distinguish expensive travel from true luxury: service, privacy, timing, taste, personalisation and anticipation.
Join the waitlist

Be among the first to receive access.

Join the priority list to receive early access, founding member pricing and the path recommendation questionnaire before public enrolment opens.

The first cohort will be intentionally small to keep the experience personal, practical and relationship-driven.